Privacy Policy

1. Who we are

This website, skydackialucknow.com ("the website", "we", "us", "our"), is operated by Skydac Kia, an authorised Kia dealership located at Plot 1, Sector E, Near Reliance Trends, Sitapur Road, Jankipuram, Lucknow – 226021, Uttar Pradesh, India.

We respect your privacy and are committed to protecting your personal information in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under it. By using this website or contacting us, you agree to the practices described in this policy.

2. Information we collect

Information you give us

When you fill in an enquiry form, call us, message us on WhatsApp, or visit our showroom, you may share:

• Your name
• Your mobile number and, if you provide it, your email address
• The Kia model you are interested in and any preferences (variant, colour, finance/exchange needs)
• The content of any message you send us

Information collected automatically

Like most websites, we automatically receive certain technical information when you browse — such as your device type, browser, approximate location/IP address, the pages you view, and the source that brought you to the site (for example, a Google ad). This is collected through cookies and similar technologies described below.

3. Cookies & tracking technologies

We use cookies and similar tools to make the website work, understand how visitors use it, and measure the performance of our advertising. These may include:

• Google Analytics — to understand site traffic and usage.
• Google Ads & Google Tag Manager — to measure calls and enquiries generated from our advertising (conversion tracking) and to improve our campaigns.
• Other advertising or analytics tools we may add from time to time.

You can control or delete cookies through your browser settings, and you can opt out of personalised Google advertising at adssettings.google.com. Blocking some cookies may affect how the website works.

4. How we use your information

We use the information we collect to:

• Respond to your enquiry and share your on-road price, EMI options and offers
• Arrange test drives, showroom visits and vehicle deliveries
• Assist with finance, loan, insurance and exchange where you ask us to
• Send you relevant updates, offers and follow-ups about Kia vehicles (you can opt out anytime)
• Operate, maintain and improve the website and our advertising
• Comply with our legal and regulatory obligations

5. How we share information

We do not sell your personal information. We may share it only as needed with:

• Our own staff and relationship managers handling your enquiry
• Kia India / Kia Corporation and their authorised systems, where required to process a booking, registration, warranty or manufacturer programme
• Finance, banking and insurance partners — only when you ask us to arrange a loan or insurance
• Service providers who help us run the business (for example, website hosting, analytics, and communication platforms such as Google and WhatsApp)
• Government, regulatory or law-enforcement authorities where required by law

6. WhatsApp & phone calls

When you tap a "Call" or "WhatsApp" button, your phone number is shared with us so we can respond to you. Messages you send over WhatsApp are also subject to WhatsApp's (Meta's) own privacy policy. By contacting us through these channels, you consent to us contacting you back by phone call, SMS and WhatsApp in connection with your enquiry — even if your number is registered with DND/NDNC — for the purpose of servicing that enquiry.

7. Data retention

We keep your personal information only for as long as needed to respond to your enquiry, complete your purchase, meet our legal and warranty obligations, or as required by law. When it is no longer needed, we delete or anonymise it.

8. Data security

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may:

• Ask what personal information we hold about you and request a copy
• Ask us to correct or update inaccurate information
• Ask us to delete your information
• Withdraw your consent or opt out of marketing communications

To exercise any of these rights, or to raise a concern, contact us using the details below. We will respond within a reasonable time.

10. Children

This website is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

11. Third-party links

Our website may link to other sites (such as kia.com, Google Maps or WhatsApp). We are not responsible for the privacy practices or content of those websites. Please review their policies separately.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date. Please review it periodically.

13. Contact us

If you have any questions about this policy or your personal information, please reach out to our Grievance Officer: